Ring Ring
CSR: Hello, thank you for calling Fresh Direct. How may I help you this evening?
Flibby: Yes, my order was to be delivered between 8 and 10. It's now 10:30 and I'm wondering what's going on.
CSR: Oh! I'm very sorry for that. Let me try to call the driver. One moment please.
CSR presses MUTE on the phone and takes a sip of diet coke. She then completes another square on her Soduko puzzle.
CSR: Sir? I spoke with the driver and he is actually on the way right now. You should have your groceries in five to ten minutes.
Flibby: Great! Thanks!
CSR: No problem, sir. I'm very sorry for the inconvenience.
After waiting another 30 minutes, I just realized what happened.
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