May 28, 2009

This Really Does Happen


Posted by: Flibbertigibbet at 08:03 PM | Comments (6) | Add Comment
Category: At My Work
Post contains 4 words, total size 1 kb.

1

But isn't price negotiation part of business? If you ask a hotel for a room and they have plenty of vacancies it would be wise to negotiate price. If they cover their marginal costs then they should have an interest in renting the room. Sellers practice price discrimination all the time why should a purchaser passively accept a price. If a purchaser has some leverage he should exploit it.

Of course if you to have a meal or hair cut price should be agreed before the service. And no one should expect trade secrets

Posted by: Andrew Baker at May 28, 2009 10:27 PM (bVVsH)

2 There's negotiation and then there are unreasonable, even insane, requests like asking not to pay for services already agreed upon and delivered.  (I have a client I'm fighting with about that right now, actually.  I have a signed contract from them, too!)  There are also the plainly disingenuous requests to give the service for free first and then they say they'll pay the next time -- without any guarantee that there will be a next time.  Or offering a price that is too low to even cover the cost of having the conversation you're having about the price!

Negotiation isn't about simply asking for a lower price, particularly in service businesses like the one in which I work.  And most businesses are willing to negotiate, but they aren't crazy.

I should have pointed out in this post that this video is made to mock clients who behave this way not toward a hotel room, but toward vendors like web development firms or advertising agencies.  The behaviors shown in this video are inappropriate to those contexts and all too common.

Posted by: Flibbert at May 29, 2009 06:36 AM (4UkCP)

3

Perhaps my naïveté blinds me from even imagining that people would behave like that. Although I did think the restaurant example was foul play, the other ones I thought, "well there is a legitimate business practice like this," extending credit for a period of months or just negotiation.

Posted by: Andrew Baker at May 29, 2009 04:09 PM (bVVsH)

4 I'm always gobsmacked when I encounter it.  Some people have no pride.

Posted by: Flibbert at June 01, 2009 03:42 PM (ErOeR)

5 Brilliant video.  Yes this does happen.  We get it in architecture all the time.  Sometimes before you start work, sometimes after it's delivered and they don't want to pay.  Or they want you to redesign endlessly for the original fee which included a limited number of redesigns in it (which have already been performed.)

One version is similar to the woman in the stylist's chair, where she wanted to 'try it out first.'  People are always wanting you to design something without pay so they can see if they like it, or try to convince you that you should work for free or a fraction of your regular fee 'because it will be a great opportunity to build your portfolio!'

"This project is a great opportunity for you!"  Meh.  It's great to see this concretized in a humorous way.

Posted by: Earl at June 04, 2009 11:00 AM (+v9sb)

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Posted by: jmk at July 14, 2010 08:16 PM (RYfpw)

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