Snotty, Cynical, and Off-Base

I don't know if you saw this resignation letter published by the New York Times, but it is well worth the read.  The EVP, Jake DeSantis expresses a proper amount of indignation over how he has been treated by AIG, Congress, and the American public.

Unfortunately, some snot who probably believe himself to be clever wrote this cynical rebuttal in the form of a pretend response letter from a customer service representative.

I have been a customer service representative at AIG since 1998, and I get paid $12.32 an hour. This is one of three jobs I work to support my three kids and to try to stay in my 750-square-foot Brooklyn home. When I asked my supervisor how much of a bonus check I would be receiving for working really, really extra hard the last 12 months and offering great customer service to the American taxpayer...

Do you know why this person would be paid a mere $12.32 an hour for her job?  Because that job can be performed by just about anyone who can read and exhibits a basic sense of decorum.  It's the kind of job someone who is stupid enough to have three kids and an apartment in Brooklyn (the Bronx is cheaper, fool.) when they only make an hourly wage.  It's the kind of job that, more simply put, just isn't as valuable as that of an executive vice president for financial products.  Not by far.

I'm not saying incentive plans would not be appropriate for customer service representatives, but the truth is that customer service centers are responsible for a mere fraction (if any) of the profitability of most companies.  They're necessary, yes, but they're often poorly funded because the value they provide to customers is difficult to quantify and can suffer for a long time before they result in serious damage to the brand.

But I have a much simpler point for "Miss Rhonda O'Brien:"  You would not have a job at all if not for people like Mr. DeSantis.  Show some respect and shut your cakehole.

Posted by: Flibbertigibbet at 06:30 PM | Comments (1) | Add Comment
Category: In the News
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